Refund Policy for My City Internet
At My City Internet, customer satisfaction is important to us. This Refund Policy explains how refunds, cancellations, and billing-related matters are handled when using our website or services.
Please review this policy carefully before purchasing or subscribing to any services through our platform.
Service Availability
My City Internet helps customers explore and connect with available internet, TV, and related service options. Service availability may vary depending on location, provider coverage, and eligibility requirements.
Because services are provided through third-party providers, refund eligibility may depend on the specific provider’s terms and conditions.
Order Cancellations
Customers may request cancellation of an order or service request before installation, activation, or processing is completed.
Once a service has been activated, installed, or processed by the provider, cancellation requests may be subject to provider policies and applicable fees.
To request a cancellation, please contact our support team as soon as possible.
Refund Eligibility
Refunds may be considered under the following circumstances:
- Duplicate payments
- Incorrect billing charges
- Service orders canceled before processing
- Billing errors verified by our support team
Refund requests are reviewed individually and may require verification of payment details and account information.
Non-Refundable Situations
Refunds may not be available for:
- Activated or installed services
- Provider-related service interruptions
- Delays caused by third-party providers
- Customer dissatisfaction after successful service activation
- Promotional or discounted offers unless required by law
Certain provider-specific fees or installation charges may also be non-refundable.
Refund Processing Time
Approved refunds are typically processed within 7–14 business days, depending on your payment method and financial institution.
Processing times may vary based on banking procedures or payment providers.
Billing Disputes
If you believe there is an issue with your billing or charges, please contact us promptly so we can review the matter and assist in resolving it.
We encourage customers to contact our support team before initiating payment disputes or chargebacks.
Changes to This Refund Policy
My City Internet may update this Refund Policy at any time to reflect operational, legal, or service-related changes.
Any updates will be posted on this page with a revised effective date.
Contact Us
If you have questions regarding this Refund Policy or need assistance with billing matters, please contact us:
My City Internet
Email: info@mycityinternet.com
Phone: (888) 307-2776
Address:
1715 Sand Bar Rd
Chuckey, TN 37641
United States